Frequently Asked Questions - Genesis Global?

Question: Who is Genesis Global Inc.?

Answer: Genesis Global is your first and best source for used network equipment. We buy and sell top quality routers, switches, hubs, firewalls, modules, cables, ATM switches, bridges, CSU/DSUs, DSLAM, gateways, IAD (Integrated Access Devices), modems, WAN switches, XDSL, SAN solutions, telecom, and network equipment. Genesis Global is the leader in the network equipment industry.

Question: What does Genesis Global sell?

Answer: Genesis Global trades, buys, and sells routers, switches, hubs, firewalls, access servers, workstations, and ALL network equipment. Some of our manufacturers are:

Cisco Systems,
Foundry Networks,
Sun Microsystems,
Alteon Websystems,
Alcatel Networks,
Juniper Networks,
Lucent Technologies,
Nortel Equipment,
Marconi-FORE Systems,
Riverstone Networks,
Adtran Networks,
Netscreen Equipment,
Brocade Storage Area Networks,
3COM Networks,
Motorola Equipment,
Paradyne Systems,
ADC Kentrox Networks,
Cabletron/Enterasys Networks,
Quick Eagle Networks,
Unisphere Networks,
Extreme Networks,
Larscom Networks,
Hewlett-Packard,
Ascend Networks,
Bay Networks,
Citrix Networks,
Codex/UDS Equipment,
General Datacom,
Livingston,
Netscout,
Network Associates,
Newbridge,
Redback Networks,

As you can see, Genesis Global supports just about every networking platform, which gives us an overwhelming advantage over others in the industry.

Question: Why are Fortune 100 companies choosing Genesis Global?

Answer: Genesis Global provides the highest quality networking products at 50-90% off list prices, outstanding customer service, and excellent customer satisfaction.

Question: What sets Genesis Global above the competition?

Answer: Genesis Global has excellent better-Than-NEW products, award-winning customer service, personal Account Manager attention, warranty plans, enormous selection, and excellent response time. We go above and beyond our customer's expectations.

Question: Who are Genesis Global's customers?

Answer: Genesis Global has thousands of satisfied customers. Our customers range from Motorola Corporation to the United States Army, and from Siemens to Home Federal Savings. Our customers range from large corporate companies to small businesses. We serve everybody: consultants, technicians, network administrators, students, CFOs, and corporate presidents. As you can see, your company is not too large nor too small to use used or refurbished network equipment from Genesis Global.

Question: How long has Genesis Global been in the IT Industry?

Answer: Genesis Global has over 20 years combined experience in the IT Industry.

Question: What network hardware does Genesis Global have?

Answer: Genesis Global carries a $5M inventory and keeps these products in stock:

Access Servers
ATM Switches
Network Bridges
CSU/DSUs
DSLAM
Firewalls
Storage Area Networks
VOIP
Firewalls
Gateways
Hubs
Integrated Access Devices (IAD)
Modems
Routers
WAN Switches
LAN Switches
XDSL
Backbone Routers
Content Networks
Security Products
Wireless & IP Telephony

Question: Does Genesis Global test their products?

Answer: All Genesis Global products are fully-tested. Our Quality Control Department makes sure that you are getting the BEST network equipment.

Question: Are Genesis Global's products eligible for SMARTNET maintenance?

Answer: Every manufacturer is different with it's policy for maintenance contracts. However, Cisco products ARE eligible for SMARTNET maintenance. Check with your Sales Account Manager for more information.

Question: Are Genesis Global's refurbished products different from manufacturers' refurbished products?

Answer: Genesis Global refurbished products are the same quality as manufacturers' refurbished products only at a fraction of the cost.

Question: What is the Genesis Global warranty?

Answer: Our FREE one-year warranty plans come with all used and refurbished network equipment.

Question: How do I verify order status?

Answer: You may check the status of your order by emailing your Sales Account Manager or calling us at 1-800-908-9665.

Question: What courier does Genesis Global use for shipping?

Answer: We ship via FED-EX worldwide. You can choose from various FED-EX service options to meet your delivery requirements. Check out fedex.com for additional information. If our customers wish to use different courier services, insurance will be added at value of product and charged to the customer.

Question: What payment terms are available?

Answer: Genesis Global accepts credit card transactions (VISA, MasterCard, American Express), Wire Transfer, COD Secured (Cashier's Check, Money Order), Company Check, Personal Check, and PayPal (on occasion).

Question: Does Genesis Global provide technical support?

Answer: Yes, Genesis Global provides limited technical support. For extensive technical support, Genesis Global can provide technical services for additional charges.

Question: Does Genesis Global rent network equipment?

Answer: Yes, from time to time, Genesis Global will rent equipment to a Genesis Global Partner. To become a Genesis Global partner, call us at 1-800-908-9665.

Question: Where does Genesis Global procure their equipment?

Answer: Genesis Global procures it's equipment from a wide variety of sources. It is tested, qualified, and shipped directly to you!

Question: What if my equipment doesn't work?

Answer: Genesis Global stands behind it's return policy, and our goal is to satisfy you. We want you to become a Genesis Global customer for life. Your satisfaction is our goal.

Question: What is Genesis Global's RMA policy?

Answer: Genesis Global's RMA (Return Merchandise Authorization) Policy is on defective equipment. In the event a customer wants to return their merchandise, the customer must obtain an RMA number from their Sales Account Manager before defective equipment will be accepted by Genesis Global.

Question: What if I live outside the US?

Answer: Genesis Global sells to over 70 countries globally. Therefore, we can fulfill all of your networking requirements in Europe, Asia, Africa, South America, and North America. Contact us today - contact us via email or call 1-800-908-9665.