| About Payment Methods:
We accept the following forms of payment:
Credit Card Transactions: Genesis
Global accepts (VISA, MasterCard, American Express). Customers
need to complete the Credit Card Authorization form and
fax it back to our corporate headquarters.
Net 30, 15, & 10 Terms: For established
companies, Genesis Global provides Net 30, Net 15, and
Net 10 terms. First transactions with Genesis Global are
usually COD Secured. For more information, call one of our friendly Account Managers.
Wire Transfers:
On all International orders, Genesis
Global requires wire transfer of funds - unless otherwise
agreed upon by your Account Manager. Genesis Global also
accepts wire transfer from domestic (USA) orders.
COD: Genesis Global accepts COD terms.
First transaction is usually COD Secured (cashier check,
money order). Following orders can be shipped COD Unsecured
(company check, personal check). For more information, call one of our friendly Account Managers.
Paypal: Genesis Global accepts
Papal transactions
and prepaid transactions. For more information, call one of our friendly Account Managers.
Purchase Orders: On all orders, both International and Domestic, a Purchase
Order is required (with certain exceptions). Orders cannot
be completed without signed purchase orders.
RMA Policy: Customer service and satisfaction is our top priority here
at Genesis Global. If equipment is DOA (Dead On Arrival)
or not working properly within the warranty period, Genesis
Global will replace your item or refund your money. Orders cannot
be returned or exchanged without a Genesis Global RMA (Return
Merchandise Authorization) number - you can receive this
from your Account Manager.
International Customers: For
International orders, customer must email or fax purchase
orders to: international@genesisglobalinc.com
. International orders are by Wire Transfer only unless
your Account Manager has made an exception. Please contact
your Account Manager for more information.
Freight
and Courier Service: We use FED-EX (Federal Express) for all orders. Services
include: International Priority, International Economy,
Priority Overnight, Standard Overnight, 2-Day, Express Saver
(3-Day). For customers that would like to use a different
courier service (Fed Ex Ground, UPS, UPS Ground), customer
is also responsible for insurance charges for the amount
of equipment. Customer is responsible for all outbound shipping
charges. Contact your Account Manager for more information.
California Residents Sales
Tax: We collect a sales tax for California sales only.
Order Cancellations: Genesis Global reserves the right to charge a 15-25% restocking
fee for cancelled orders that have signed purchase orders.
Order cancellation needs to be approved by your Account Manager and
Genesis Global staff management.
Quality Checking And Packaging: Genesis Global packages with quality, we use: sturdy boxes, packaging
peanuts, foam, static shielding bags, and bubble wrap. Your
packages will be shipped and packaged with the utmost care. Each order is approved by Account Manager
before final shipping.
Genesis Global Warranty Information: Genesis
Global gives a FREE one-year warranty with each order.
Genesis Global guarantees its products against DOA (Dead
On Arrival) and stands behind it's policies.
For
questions on any of the above information, contact
your Account Manager or call us at 1-800-908-9665. Thank
you for choosing Genesis Global!
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More
About Genesis Global |
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Used
Cisco Hardware
Used Cisco Accessories
Used Foundry
Used Juniper
Used Brocade
Used Marconi
Used 3Com
Used Riverstone
Call 1-800-908-9665 and ask our Sales Accounts Managers about ReNew!
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