About Payment Methods:

We accept the following forms of payment:

Credit Card Transactions: Genesis Global accepts (VISA, MasterCard, American Express). Customers need to complete the Credit Card Authorization form and fax it back to our corporate headquarters.
 
Net 30, 15, & 10 Terms: For established companies, Genesis Global provides Net 30, Net 15, and Net 10 terms. First transactions with Genesis Global are usually COD Secured. For more information, call one of our friendly Account Managers.

Wire Transfers: On all International orders, Genesis Global requires wire transfer of funds - unless otherwise agreed upon by your Account Manager. Genesis Global also accepts wire transfer from domestic (USA) orders.

COD: Genesis Global accepts COD terms. First transaction is usually COD Secured (cashier check, money order). Following orders can be shipped COD Unsecured (company check, personal check). For more information, call one of our friendly Account Managers.

Paypal: Genesis Global accepts Papal transactions and prepaid transactions. For more information, call one of our friendly Account Managers.

Purchase Orders: On all orders, both International and Domestic, a Purchase Order is required (with certain exceptions). Orders cannot be completed without signed purchase orders.

RMA Policy: Customer service and satisfaction is our top priority here at Genesis Global. If equipment is DOA (Dead On Arrival) or not working properly within the warranty period, Genesis Global will replace your item or refund your money. Orders cannot be returned or exchanged without a Genesis Global RMA (Return Merchandise Authorization) number - you can receive this from your Account Manager.

International Customers: For International orders, customer must email or fax purchase orders to: international@genesisglobalinc.com . International orders are by Wire Transfer only unless your Account Manager has made an exception. Please contact your Account Manager for more information.

Freight and Courier Service: We use FED-EX (Federal Express) for all orders. Services include: International Priority, International Economy, Priority Overnight, Standard Overnight, 2-Day, Express Saver (3-Day). For customers that would like to use a different courier service (Fed Ex Ground, UPS, UPS Ground), customer is also responsible for insurance charges for the amount of equipment. Customer is responsible for all outbound shipping charges. Contact your Account Manager for more information.

California Residents Sales Tax: We collect a sales tax for California sales only.

Order Cancellations: Genesis Global reserves the right to charge a 15-25% restocking fee for cancelled orders that have signed purchase orders. Order cancellation needs to be approved by your Account Manager and Genesis Global staff management.

Quality Checking And Packaging: Genesis Global packages with quality, we use: sturdy boxes, packaging peanuts, foam, static shielding bags, and bubble wrap. Your packages will be shipped and packaged with the utmost care. Each order is approved by Account Manager before final shipping.

Genesis Global Warranty Information: Genesis Global gives a FREE one-year warranty with each order. Genesis Global guarantees its products against DOA (Dead On Arrival) and stands behind it's policies.

For questions on any of the above information, contact your Account Manager or call us at 1-800-908-9665. Thank you for choosing Genesis Global!